Refund policy

We issues refunds or free reprints only for damaged products or manufacturing errors reported within 30 days of delivery.Key Rules of the Refund PolicyNo Buyer's Remorse Returns: Returns and exchanges are not supported if a customer orders the wrong size or color, or simply changes their mind.Proof Required: You must submit a clear photo showing the issue via the "Submit issue" form on Alcaminate.No Need to Return: Physical items do not need to be shipped back to Alcaminate..What is Not CoveredIncorrect sizes, colors, or variants chosen by the buyer.Minor size deviations under 1 inch or DTG (Direct-to-Garment) prints slightly off within a 0.5-inch tolerance.Low-quality prints caused by low quality images uploaded by ALCAMINATE.Packages lost or undelivered due to an invalid or incomplete address provided by the customer.If you are dealing with a specific issue like a damaged delivery .